Ave Fiit Store Policies

Shipping Policy

Order processing and delivery

Ave Fiit products are prepared after an order has been placed and payment has been confirmed.

The estimated processing and delivery period is approximately 7 to 14 days, unless a different period is shown on the product page or communicated to the customer.

Delivery periods are estimates and may be affected by courier delays, public holidays, severe weather, supplier delays or circumstances outside Ave Fiit’s reasonable control.

Delivery fees

The delivery fee is determined after the order is submitted, based on the customer’s province and delivery location.

The delivery fee will not exceed R120 unless the customer has agreed in writing to a different delivery arrangement.

Delivery information

Customers must provide a complete and accurate delivery address, telephone number and email address when placing an order.

Ave Fiit will not be responsible for delays or additional courier charges caused by an incorrect or incomplete address supplied by the customer.

Tracking

Tracking information will be sent to the customer when it is made available by the courier.

Damaged or missing parcels

If a parcel arrives visibly damaged, the customer should take photographs of the parcel before opening it and contact Ave Fiit as soon as reasonably possible.

Exchange Policy

Ave Fiit accepts qualifying size or colour exchange requests submitted within seven days after the customer receives the product.

Exchange requirements

An item will qualify for an exchange only when it is:

• Unworn and unused.
• Unwashed.
• Free from perfume, deodorant, makeup and other marks.
• In its original condition and packaging.
• Returned with all original tags attached.
• Accompanied by the order number or proof of purchase.

Items that have been worn, washed, altered, damaged or returned without their original tags may not qualify for an exchange, except where the product is defective.

Exchange delivery costs

For a size, colour or change-of-mind exchange, the customer is responsible for the cost of returning the item and the cost of delivering the replacement item.

Ave Fiit will cover reasonable return and replacement delivery costs where Ave Fiit supplied the incorrect item or where the item is confirmed to be defective.

Availability

Exchanges are subject to product, colour and size availability. Where the requested replacement is unavailable, Ave Fiit will discuss an alternative product, store credit or refund where applicable.

Refund and Cancellation Policy

Online order cancellation

Where applicable under South African law, a customer may cancel an eligible online purchase within seven days after receiving the goods.

For a change-of-mind cancellation, the customer may be responsible for the direct cost of returning the goods.

The item must be returned unused, unworn, unwashed and in its original condition with the tags attached.

Before an order has been dispatched

Customers should contact Ave Fiit immediately when requesting a cancellation.

An order that has already entered production, been personalised or been specially made according to the customer’s specifications may not qualify for a change-of-mind cancellation where permitted by law.

Defective, unsafe or incorrect products

A customer who receives a defective, unsafe, poor-quality or incorrect product must contact Ave Fiit and provide:

• The order number.
• A description of the problem.
• Clear photographs or video showing the problem.
• A photograph of the product label where available.

Where required by the Consumer Protection Act, the customer may be entitled to a repair, replacement or refund for qualifying defective goods.

Refund processing

Approved refunds will be made using the original payment method wherever reasonably possible.

Refunds will be processed within the period required by applicable South African law. Bank and payment-gateway processing times may vary.

Original delivery charges are generally not refundable for a change-of-mind return. This does not apply where the product was defective, incorrect or where the law requires otherwise.

Sale items

Sale items remain protected where they are defective or do not match the description provided. A discounted price does not remove the customer’s statutory consumer rights.

Privacy Policy

Ave Fiit respects the privacy of its customers and processes personal information in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act.

Information we may collect

Ave Fiit may collect:

• Your name and surname.
• Email address and telephone number.
• Billing and delivery address.
• Order details, selected sizes and purchased products.
• Payment confirmation and transaction information.
• Messages and enquiries sent to Ave Fiit.
• Website usage, browser and device information.

How the information is used

Your personal information may be used to:

• Process and deliver your order.
• Confirm and administer payments.
• Provide order and delivery updates.
• Respond to enquiries, exchanges and refund requests.
• Prevent fraud and protect the website.
• Maintain business, accounting and tax records.
• Improve Ave Fiit products and customer service.
• Send marketing communications where you have consented or where otherwise permitted by law.

Payment information

Online payments may be processed by an independent payment gateway. Ave Fiit does not intentionally store complete bank card details on its website.

Sharing information

Personal information may be shared only where reasonably necessary with service providers such as:

• Payment processors.
• Courier and delivery companies.
• Website hosting and technical service providers.
• Professional advisers and accounting providers.
• Government authorities where required by law.

Ave Fiit does not sell customers’ personal information.

Cookies

The website may use cookies or local browser storage to remember shopping-cart items, customer preferences and website activity. Customers may disable cookies through their browser, although some website functions may no longer work correctly.

Information security

Ave Fiit takes reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Your privacy rights

Subject to applicable law, customers may request access to their personal information, request corrections, object to certain processing, withdraw marketing consent or request deletion of information that Ave Fiit is no longer legally entitled to keep.

Privacy requests may be sent to info@avefiit.co.za .

Terms and Conditions

1. About Ave Fiit

These terms apply to purchases made through the Ave Fiit website.

2. Products

Ave Fiit takes reasonable care to display product descriptions, sizes and colours accurately. Colours may appear slightly different depending on the customer’s screen, lighting and device settings.

Customers are responsible for consulting the available size information before placing an order.

3. Pricing

All prices are displayed in South African rand.

Ave Fiit may update product prices at any time. A price change will not affect an order that has already been accepted and paid, unless there was an obvious pricing error.

4. Orders

An order is subject to product availability, successful payment and acceptance by Ave Fiit.

Ave Fiit reserves the right to reject or cancel an order where there is suspected fraud, an obvious pricing error, unavailable stock or incorrect customer information.

Where Ave Fiit cancels a paid order, the customer will receive a refund of the amount paid for the cancelled item or order.

5. Payments

Payments must be made using one of the payment methods offered at checkout.

An order will not be processed until payment has been successfully confirmed.

6. Delivery

Delivery is governed by the Shipping Policy displayed on this page.

7. Exchanges and refunds

Exchanges, cancellations and refunds are governed by the Exchange Policy and Refund Policy displayed on this page.

8. Website use

Customers may not use the website to commit fraud, introduce harmful software, interfere with the website or unlawfully access another person’s information.

9. Intellectual property

Ave Fiit’s name, logo, website design, product photographs, graphics and original written content may not be copied, reproduced or commercially used without written permission.

10. Limitation of liability

Ave Fiit will not be responsible for indirect or consequential losses arising from the use of the website or products, except where liability cannot legally be excluded or limited.

Nothing in these terms excludes or limits any customer right provided by the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable law.

11. Governing law

These terms are governed by the laws of the Republic of South Africa.

12. Changes to these policies

Ave Fiit may update these policies when business practices, services or legal requirements change. The latest version will be published on this page.